# Another great customer service experience from AD **URL:** \ **Category:** Store Announcements & Feedback\ **Created:** [July 13, 2010, 3:20pm UTC](https://pheromonetalk.com/t/another-great-customer-service-experience-from-ad/40005 "2010-07-13T15:20:40Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![P51Mustang](https://sea2.discourse-cdn.com/flex016/user_avatar/pheromonetalk.com/p51mustang/32/1266_2.png) [@P51Mustang](https://pheromonetalk.com/u/P51Mustang)\ **Post date:** [July 13, 2010, 3:20pm UTC](https://pheromonetalk.com/t/another-great-customer-service-experience-from-ad/40005/1 "2010-07-13T15:20:40Z")
I don’t even want to say I was amazed at the service, because the AD staff (Steve, Mickaelia, Jacob, and Amy) do such a wonderful job from start to finish that anything they do after that is exceptional on top of the amazing service I get time in and time out. Coming from both a service and goods based industry I can tell you that I can’t even come close to the attention that you get from AD. I had ordered a Putative and the pre-made experimones and IS. Long story short, I wasn’t notified (or I accidentally deleted the E-Mail/Voicemail) and my order took longer than expected. Either way Steve stepped in and took ownership of the situation and helped me pick out another Putative, got it to the chemist who formulate, and got my order out that day for me. They also did something totally unexpected and upgraded one of my orders, I’m guessing because of the confusion, they did not have to do that nor I expected it, and I just wanted to thank them and let the entire forum know about the great service that goes on here. ---
**Author:** ![SteveO](https://avatars.discourse-cdn.com/v4/letter/s/87869e/32.png) [@SteveO](https://pheromonetalk.com/u/SteveO)\ **Post date:** [July 13, 2010, 6:21pm UTC](https://pheromonetalk.com/t/another-great-customer-service-experience-from-ad/40005/2 "2010-07-13T18:21:52Z")
I’m super glad we got it corrected and made you smile. Ultimately our goal is to make you smile and it sounds like we accomplished that. ---
**Author:** ![falcos](https://sea2.discourse-cdn.com/flex016/user_avatar/pheromonetalk.com/falcos/32/1189_2.png) [@falcos](https://pheromonetalk.com/u/falcos)\ **Post date:** [July 14, 2010, 11:15am UTC](https://pheromonetalk.com/t/another-great-customer-service-experience-from-ad/40005/3 "2010-07-14T11:15:50Z")
Well all I can say about androtics service is 5 stars 😃, they always got my orders in time for me everything in neat condition or give me back the value when not 🙂 . And the top of it was before going to paris they could send it in extremis before my trip and I could pick it up on the airport when leaving 😃