Welcome Raj,
This is a super informal and not so tailored response if you will.
I would luuuuuuuv to spend more time assisting you especially since you are a newbie.
We are short staffed and these gift certificates are done manually.
It takes a great deal and I am back logged.
I am hoping that when I catch up on my work, I can start answering these intro threads the way I use to
In fact, I am hoping that soon, someone more experienced than me can come in so I get to do what I am great at, customer service.
Thank you for giving pheromones a chance.
Your gc was issued!