# Maidenfan's Pheros experience **URL:** \ **Category:** Men's Journals\ **Created:** [December 2, 2009, 3:57am UTC](https://pheromonetalk.com/t/maidenfans-pheros-experience/34536 "2009-12-02T03:57:29Z")\ **Posts on this page:** 1\ **Showing post:** 100
**Author:** ![SteveO](https://avatars.discourse-cdn.com/v4/letter/s/87869e/32.png) [@SteveO](https://pheromonetalk.com/u/SteveO)\ **Post date:** [September 19, 2010, 12:55am UTC](https://pheromonetalk.com/t/maidenfans-pheros-experience/34536/100 "2010-09-19T00:55:53Z")
> [@P51Mustang](#): > > Have you voiced this? > > I just find that that’s utter BS, especially if you’re going to help users out with phone consultations how are you supposed to know? > > The first thing about having great customer support and service is that your people know what you’re selling. > [@Maidenfan01](#): > > It is kinda weird they aren’t letting you have it. Honestly I’m kind of shocked myself about it. I’ve run many companies before and just the fact of being told I need to read the forum to discover what’s happening in the company is beyond strange for me. I guess that’s how its done in retail, but I’m not sure how a company could be successful using those tactics. When Mickaelia and I first heard about this we were both at first shocked and when it finally settled in a little angry then hurt. Not so much as in oh my feelings are hurt, but hurt in the sense of not being able to take care of our customers! We’ve built friendships with you guys 🙂. When people call I spend time with them and we share a good portion of our lives together. I look at a call more of a personal life coaching session than just someone who wants to place an order. That’s why my calls take 45 minutes, which isn’t even close to the record 6 hour call Zappos set helping one of their “friends.” So yeah its completely odd to us too. Even when John came on board I found out about it when a forum friend called my cell phone on my day off. I guess it wasn’t important enough to bother informing us about, or was it that we were important enough to tell? Poignant, but truthful! It’s almost like being in a bubble where nothing escapes. I wrote emails, I called, I wrote more emails and more calls and well there’s a time you just got to stop and adapt. So that’s what I did. I stopped bothering with the things that just never seemed to happen and started to focus only on the things I did have some control over. One of those things I still have some control is providing support to the people who call in seeking advice, even if we are not empowered to do so. I’m not sure how many times you can voice your opinion and just not hear anything at all back and keep voicing it. Almost seems counter-productive to bother so, as I said, I would rather spend the effort on doing those things to make your lives a bit happier 🙂. I keep reading about all these communication issues from people not getting their orders and then complaining about customer service. Mickaelia and I can only tell you what we are told, or we can dig up by reading the forum. Mickaelia even ran into a situation of putting something in stock when it shouldn’t have been because she read it on the forum! Frustrating or something else, I’m honestly not sure and I hope everyday as a company we make a breakthrough and pull it together. This falls right into the category of not getting new molecules or test packs. I NEVER had to ask, NEVER! Packages would come a couple of weeks out before their release and I would test them to the very best of my ability and report openly and honestly. If you go back and read any of my reports from last year or prior its how it was always done. MX292 for example January 7th, 2009, 12:07 AM: [MX292: Here take this for free, and while you're at it have some of this too...](https://pheromonetalk.com/t/mx292-here-take-this-for-free-and-while-youre-at-it-have-some-of-this-too/24594) Although I had this one for a couple weeks prior I was testing some others too. > [@MX292: Here take this for free, and while you're at it have some of this too...](https://pheromonetalk.com/t/mx292-here-take-this-for-free-and-while-youre-at-it-have-some-of-this-too/24594/2): > > … Just curious about this mix, a search did not turn up any previous reviews and it does not appear is the store. Is this a pre-release mix you are testing ? > … > [@MX292: Here take this for free, and while you're at it have some of this too...](https://pheromonetalk.com/t/mx292-here-take-this-for-free-and-while-youre-at-it-have-some-of-this-too/24594/3): > > I was wondering the same. No trace of mx292. What’s that exactly? I honestly don’t know yet if its an oversight or what. I’ve never had to request new mixes before, but then again I’ve never had to read the forum to find out whats going on either. I guess I just missed the post on how to put in a request for an item to be tested a couple of weeks before its posted about in the forum. Wait, that wouldn’t work 🙄. I’m at a loss guys and I truthfully am not sure whats happening. I keep getting emails saying all these changes will be explained, but the phone hasn’t rung, except from you guys. I guess I’m just to passionate about my job and love helping people and making androtics successful. --- _[View the full topic](https://pheromonetalk.com/t/maidenfans-pheros-experience/34536)._