# To anybody with delays in custom orders -- September 4, 2010 **URL:** \ **Category:** Men's Pheromone Advice & Field Reports\ **Created:** [September 5, 2010, 12:54am UTC](https://pheromonetalk.com/t/to-anybody-with-delays-in-custom-orders-september-4-2010/41389 "2010-09-05T00:54:13Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Jasmin](https://sea2.discourse-cdn.com/flex016/user_avatar/pheromonetalk.com/jasmin/32/287_2.png) [@Jasmin](https://pheromonetalk.com/u/Jasmin)\ **Post date:** [September 5, 2010, 12:54am UTC](https://pheromonetalk.com/t/to-anybody-with-delays-in-custom-orders-september-4-2010/41389/1 "2010-09-05T00:54:13Z")
> [@Hyper](#): > > Yes I wrote you one and wrote another one asking why I got no answer ☹ > I know that you have really a lot to do…😉 > > You should find it by searching for: #45170 > > Tomorrow my order is in custom lab for two weeks now ☹ > [@Reclipse](#): > > i have the same problem… shoulda dropped a ticket earlier but didn’t think about it ☹ > > will drop one this weekend and hopefully my p96 gets out quick haha. \*I’m jonesing to test it! I am sorry about that! Having John contact both you and Hyper to make sure things are okay, and to make sure we make you happy. \*\* Note: I pulled this from the thread it was sitting in and moved it here to the Men’s forum. It’s _slightly_ off topic, but I want to make sure as many people as possible read it, and the Men’s Forum is the busiest. I know not everyone watches the Store Announcements Forum where this belongs. **To anybody with delays in customs, please note:** We send out over 30 custom orders a day, many same and next day. Same and next day is always what we shoot for, despite what the cart says. We say 2 to 10 just to cover a disaster or an accidental out of stock situation (which can happen with customs since the cart can’t accurately track milligrams of [pheromones](https://a314.com/) left - it’s just not in its programming at this time). John, I, or our supervising formulator worked non-stop these past few weeks to make the new MXs and to re-stock the Ps, so that wasn’t the issue it may appear to be. The few “minor disasters” we had that caused some delay were annoying, but so far not fatal. \*_First ( **Most Relevant** _): US Cobalt Bottle Shortage. \*\* First, and perhaps more relevant here, our bottle supplier ran of of the 30ml bottles we normally use. They didn’t receive _their_ own shipment, so we didn’t receive _ours_. The other 3 known US sources of the exact same bottle and top were also “out”; looks like nobody received their shipment. We had to go to a different source to get a slightly different version of the bottle, then quality test it to make sure it was an acceptable replacement. This caused a bit of a gap in production, even in custom To Gos, as problems like this tend to cascade and spread to everything. Supplier problems can be a bit like leprosy. They’re core issues and are systemic, spreading everywhere the long they go on. **Second: Office Move.** We moved the office, while continuing preparation and tweaking. The office was very full the last few weeks, as John, I, an HVAC tech and a handyman sometimes got in the way getting the new lab up to standard. Btw, fixing or improving facility issues is _slow_ in LA. Codes and regulation have the perverse effect of making the buildings sort of old and crummy, instead of safer and more modern. Airflow and cooling problems really hit us hard in our move. Too many things offgas in our line of work not have effective airflow. The infrastructure in LA overall is sort of backwards to what a city _should_ have, which causes unforeseen delays. Even FedEx sometimes decides to randomly not show up. Weird LA problems that many other cities don’t have. That gets in the way of the day to day a bit, but we’ve learned to work around that with time. We have experience with this, and do our best. It’s frustrating, but we don’t consider this to be the issue it used to be. John was surprised, though, as this was his first taste of trying to “operate” in LA. It wasn’t pretty at first! **Third: Typical Ongoing Business Interruption Attempts** There’s also the forum (trolls, hackers, phantom neg reppers, agent provocateurs) and outright business interruption (Adwords fraud, botnets, etc.) attacks a project like ours attracts from the seemingly restless peanut gallery and some the outright criminals in the old school tell-‘em-anything-to-make-a-sale "pheromone industry’. These have been fairly low grade the past few weeks, thankfully, and Jacob and Ben’s jobs shouldn’t have been directly impacted as far as I know. Unless, of course, one of our irksome pests coordinated the buy out of all 30ml cobalts in the country, just like the time Bill Gates was said (by a comedian) to have tried to buy all the pants in the US as a prank. 🙂 Make no bones about it, that does effect processing and growth in a very core and in a long term way. It prevents us from moving ahead and sometimes even sets us a bit back, but usually doesn’t effect as much of the immediate day to day. Jacob and Ben usually operate blissfully unaware of these issues most of the time until the occasional outright financial attack occurs and we can’t order suppliers or pay them for their time. Again, most recent issues have been low grade recently compared to some in the past. I can’t say it doesn’t effect us, but it’s not as dramatic as it has been in the past. Most of these creeps are probably on vacation. Thank god! May their idle hands find bliss in more positive endeavors. **Lastly:** Again, none of that should’ve been fatal to shipping customs. I’m actually surprised to see delays of 10 days. While John and I have been in office every day the past few weeks, we’ve seen Jacob furiously formulating customs, Ben shipping all the while. It was difficult to detect any any _obvious_ problems the past few weeks, but obviously some things slipped through and I’m sorry for having no picked up on it earlier. **The good part is:** _We’ll use any problem you guys present to us to fix anything in workflow we can._ Again, we aim to deliver more than we promise on our home and policy page. When something like that happens, and we haven’t made any announcements to the forum about large issues, please write [jlavalle@androtics.com](mailto:jlavalle@androtics.com). We’ll work hard to make you guys happy, and we’ll continue to tweak the systems more to reduce the likelihood of such problems occurring. You just need to make sure you elevate serious or long lasting problems to John or I (preferably John as I work more on innovation and growth than operations now), so we can look at the big and little pictures and see where the sticking points are. Thank you, Jasmin **PS** – Please keep in mind, we are also trying to move much of the non-custom work out of the lab and to a fulfillment house – that should help _a lot_. Too often our formulators are shipping items _anybody_ could ship. It’s a waste of precious resources, and sometimes an unnecessary wrench in the gears. I know some of you guys don’t like the idea of this, but if it works, it should help us do everything better and focus our limited resources on the things that matter more. Androtics HQ is about innovation, and innovation only. That means new MXs, new Ps, more customs, more blind testing and feedback. More research and development. **Even Steve Jobs at Apple** likes to say they don’t have the resources to do X, Y and Z, even though they have all the money in the world compared to most companies (over $25B in cash). What he means is even with all that money, he still doesn’t have enough people on his team to do more. Even with more than 30k people, he still says that. Amazing. “We’re the largest startup on the planet.” - Steve Jobs, [D8 Conference Jun 1, 2010, 10:37pm](http://content.usatoday.com/communities/technologylive/post/2010/06/apples-steve-jobs-to-kick-off-d8-conference/1). Kellogg School of Management at Northwestern University:[Apple: The World’s Largest Startup](http://expertlywrapped.wordpress.com/2010/08/05/apple-the-world%E2%80%99s-largest-startup/) We’re literally about the size of a pizza parlor, a spec of dust in comparison to Apple. Yet I’ve counted almost as many suggestions on the forum to us, as Apple it seems Apple gets on Apple forums. _Seems_ like it, anyway, as it induces much of the same overwhelm when I read either. I want to make it clear I appreciate every drop of feedback. It’s when it’s contradictory, that it’s overwhelming. For example, you can’t necessary have a triad of high touch service, high quality products _and_ the lowest prices from a tiny company. Even when you deal with a well funded company like Zappos, you do pay a bit more for the fantastic service and overnight shipping. The world isn’t quite up to a Star Trek level of efficiency yet! While we’ve done a lot and amazed people, we honestly have extremely limited resources and we’ve spread those resources too thin trying to please everybody, all of the time. That often ends up pleasing nobody. Please bear with as we re-organize around our roots. Innovation over everything else. We don’t want to become almost arrogant no-sayers like [37signals.com](http://37signals.com), but we do need to be _far_ more focused. More like a laser than a lightbulb. More project oriented like Apple, “the world’s largest startup.” **PPS** – The new cart, which will be coming along within a month hopefully, should help a lot, too. CRM (customer relations manager) is built-in to the cart itself, instead of being outside of it like Kayako is now. Less “changing systems” is good. Second, it integrates more closely with payment gateways which also reduces admin time when products are added later by customer service, or an item needs to be refunded. No going into 2 or 3 systems to do something that can occur in 1. Third, the new cart allows for expanded customer notes, which is also a good thing for this type of project where many orders are customized. Fourth, it’s one of the few carts we’ve found where we can have the actual programmers of the cart help customize it for us in ways that make sense. Most other carts require good 3rd party help, which is fine, but that’s an additional step and doesn’t allow us to communicate our needs to the core programmers. The nearly “one step shop” that the new provider has ultimately makes it a better solution in the long term. I expect this cart to make more sense over the long haul. ---
**Author:** ![Jasmin](https://sea2.discourse-cdn.com/flex016/user_avatar/pheromonetalk.com/jasmin/32/287_2.png) [@Jasmin](https://pheromonetalk.com/u/Jasmin)\ **Post date:** [September 5, 2010, 2:21am UTC](https://pheromonetalk.com/t/to-anybody-with-delays-in-custom-orders-september-4-2010/41389/2 "2010-09-05T02:21:29Z")
Updated this with some details and examples (using Apple and 37signals) so it makes more sense. I think the points about Apple and becoming more focused and project oriented are particularly important. When we try to go in all directions at once, we end up going nowhere and vibrating in our seats! It’s with focus we can charge ahead in new directions. This post started to go a bit beyond customs, but it all ties in. We can certainly fulfill more of everywhere when take shipping of our formulators hands. Some of the things our people end up doing are really not making good use of their talents. ---
**Author:** ![TheBoogieMan](https://sea2.discourse-cdn.com/flex016/user_avatar/pheromonetalk.com/theboogieman/32/1136_2.png) [@TheBoogieMan](https://pheromonetalk.com/u/TheBoogieMan)\ **Post date:** [September 5, 2010, 2:53am UTC](https://pheromonetalk.com/t/to-anybody-with-delays-in-custom-orders-september-4-2010/41389/3 "2010-09-05T02:53:34Z")
I actually called yesterday because mine was one of the orders that was delayed. Mickaelia took care of me and I was happy with the outcome but still a little confused about how the whole problem occurred in the first place. I completely understand now. Thanks Jasmin for such a detailed explanation and thanks Mickaelia for your help over the phone. ---
**Author:** ![John\_Sebastian](https://sea2.discourse-cdn.com/flex016/user_avatar/pheromonetalk.com/john_sebastian/32/1060_2.png) [@John\_Sebastian](https://pheromonetalk.com/u/John_Sebastian)\ **Post date:** [September 5, 2010, 2:56am UTC](https://pheromonetalk.com/t/to-anybody-with-delays-in-custom-orders-september-4-2010/41389/4 "2010-09-05T02:56:40Z")
Like Jasmin said, we are working around the clock to navigate through these delays and are currently making it up to those most affected. While support should be contacted for anything regarding orders and shipping, I will gladly take e-mails of feedback or if there are any major issues (like 2 week long delays or if you just need to vent). We are continuing to grow and thanks to the help of our staff, Jasmin and I can make sure delays like this are brought down to the lowest frequency possible. Thanks! John Sebastian Androtics Operations Manager [jslavalle@androtics.com](mailto:jslavalle@androtics.com) ---
**Author:** ![Reclipse](https://sea2.discourse-cdn.com/flex016/user_avatar/pheromonetalk.com/reclipse/32/773_2.png) [@Reclipse](https://pheromonetalk.com/u/Reclipse)\ **Post date:** [September 5, 2010, 3:04am UTC](https://pheromonetalk.com/t/to-anybody-with-delays-in-custom-orders-september-4-2010/41389/5 "2010-09-05T03:04:02Z")
Thanks for the PM Jas. I know things have been worked on a lot… and I feel the company as a whole is making fantastic forward progress in updating things. And I know that the lack of necessary products (bottles/etc) can cause a huge issue. I appreciate the level of service you guys provide and when things are messed up I know you do the most to rectify the situation. This is the largest part of why I stick with AD. I work in customer service and the model that is used with AD is absolutely top level. I’ll respond to your PM and will give a call in to discuss further. ---
**Author:** ![thegentleman](https://sea2.discourse-cdn.com/flex016/user_avatar/pheromonetalk.com/thegentleman/32/1770_2.png) [@thegentleman](https://pheromonetalk.com/u/thegentleman)\ **Post date:** [September 5, 2010, 5:16am UTC](https://pheromonetalk.com/t/to-anybody-with-delays-in-custom-orders-september-4-2010/41389/6 "2010-09-05T05:16:42Z")
My order was one that was delayed awhile back when it got up to 12 biz days was only when I made any contact. I am very happy with the service of this company and the quality and will continue to buy here. My only issue was the lack of communication involved. I sent in a ticket and the next morning which was a Friday I get an automated email saying my items had been shipped. Monday rolls around and I’m expecting a package and nothing has arrived only to log into my email to see a message from Mickaelia saying it has now been shipped. I submitted a ticket on Thursday and did not get any response until Monday and was also led to believe my items were shipped on Friday but weren’t until Monday. As far as rectifying the situation and I’m not asking for free product here, but nothing was offered. I’m always appreciative of the free items you toss in with each and every package, I think in that one I got either a IG or IH togo. Once again I love your biz and as I state on here time and time again I would model your biz and how it treats its customers because I think you guys are on the right track. I’m also very patient, however all I want is communication. If they had told me it would have been another week or two I would not have cared. Anyway, I got my package the next day and I am happy and testing away. ---
**Author:** ![Reclipse](https://sea2.discourse-cdn.com/flex016/user_avatar/pheromonetalk.com/reclipse/32/773_2.png) [@Reclipse](https://pheromonetalk.com/u/Reclipse)\ **Post date:** [September 5, 2010, 6:03am UTC](https://pheromonetalk.com/t/to-anybody-with-delays-in-custom-orders-september-4-2010/41389/7 "2010-09-05T06:03:05Z")
> [@thegentleman](#): > > I’m also very patient, however all I want is communication. If they had told me it would have been another week or two I would not have cared. this truly is my only major gripe as well. It’s the fact of ‘not knowing’ that is more upsetting than anything else really. I do appreciate the extended effort to rectify things on AD’s part tho and I know that with all these changes things will only get better =) ---
**Author:** ![Kelsey](https://sea2.discourse-cdn.com/flex016/user_avatar/pheromonetalk.com/kelsey/32/8468_2.png) [@Kelsey](https://pheromonetalk.com/u/Kelsey)\ **Post date:** [September 7, 2010, 7:26pm UTC](https://pheromonetalk.com/t/to-anybody-with-delays-in-custom-orders-september-4-2010/41389/8 "2010-09-07T19:26:26Z")
> [@thegentleman](#): > > My order was one that was delayed awhile back when it got up to 12 biz days was only when I made any contact. > > I am very happy with the service of this company and the quality and will continue to buy here. > > My only issue was the lack of communication involved. I sent in a ticket and the next morning which was a Friday I get an automated email saying my items had been shipped. > Monday rolls around and I’m expecting a package and nothing has arrived only to log into my email to see a message from Mickaelia saying it has now been shipped. > > I submitted a ticket on Thursday and did not get any response until Monday and was also led to believe my items were shipped on Friday but weren’t until Monday. > As far as rectifying the situation and I’m not asking for free product here, but nothing was offered. I’m always appreciative of the free items you toss in with each and every package, I think in that one I got either a IG or IH togo. > > Once again I love your biz and as I state on here time and time again I would model your biz and how it treats its customers because I think you guys are on the right track. > > I’m also very patient, however all I want is communication. If they had told me it would have been another week or two I would not have cared. > > Anyway, I got my package the next day and I am happy and testing away. We are currently working on getting the ticket system fixed but from what I know I am ensuring that I answer the emails I get everyday before I leave the office. Of course, I leave work at 5pm so if the email comes after that will mean I only see it the next day and I don’t work over the weekends. What I have been doing is messaging the shipping department and putting tasks concerning these orders because I don’t ship them out myself so I have to communicate with my team before giving a definite answers. I apologize if I did not get back to you right away but I am pretty sure as I have in my notes that I messaged Jacob to ship your order out the same day I got your email as I have been doing with all emails that come to me like yours. Now, in terms of gifts and other stuff. My oh my, I am pretty sure or from what I know that when orders are delayed Jawo will send a few treats in there if this is not the case then we will have to get back to the drawing board. Here is an idea for you and everyone reading this. I have received emails and when they request something if it hasn’t been packaged, again I have to communicate with my team before I do anything then I add the free gift in so please use the emails and order notes to communicate what you want. I tend to do these things on my own but when I am getting call after call or emails and I want to ensure that things are shipped, orders are found and shipping addresses are corrected and other questions answered so that persons don’t go to sleep with ??? over their heads I will forget. COMMUNICATION IS KEY! John reminds me over and over again when I start thinking of all the things that needs to get smoothed over that progress takes time and sometimes things have to get worse to get better. ---
**Author:** ![thegentleman](https://sea2.discourse-cdn.com/flex016/user_avatar/pheromonetalk.com/thegentleman/32/1770_2.png) [@thegentleman](https://pheromonetalk.com/u/thegentleman)\ **Post date:** [September 8, 2010, 12:22am UTC](https://pheromonetalk.com/t/to-anybody-with-delays-in-custom-orders-september-4-2010/41389/9 "2010-09-08T00:22:59Z")
Just make me a reporting user and I’ll be happy…LOL as I stated in my post that I’m still very happy with you guys, and I know you’re working hard at improving what is already a great company. So no worries, I’ll still be making purchases and telling any of my friends that I know could use you guys help all about this wonderful place. Thank you! ---
**Author:** ![thegentleman](https://sea2.discourse-cdn.com/flex016/user_avatar/pheromonetalk.com/thegentleman/32/1770_2.png) [@thegentleman](https://pheromonetalk.com/u/thegentleman)\ **Post date:** [September 8, 2010, 12:26am UTC](https://pheromonetalk.com/t/to-anybody-with-delays-in-custom-orders-september-4-2010/41389/10 "2010-09-08T00:26:59Z")
> [@thegentleman](#): > > Just make me a reporting user and I’ll be happy…LOL > as I stated in my post that I’m still very happy with you guys, and I know you’re working hard at improving what is already a great company. > So no worries, I’ll still be making purchases and telling any of my friends that I know could use you guys help all about this wonderful place. > > Thank you! Never mind it’s already happened…thanks Steve! Now I get to really play…I’m so frickin’ excited. LOL ---
**Author:** ![reddog](https://sea2.discourse-cdn.com/flex016/user_avatar/pheromonetalk.com/reddog/32/2091_2.png) [@reddog](https://pheromonetalk.com/u/reddog)\ **Post date:** [September 8, 2010, 12:34am UTC](https://pheromonetalk.com/t/to-anybody-with-delays-in-custom-orders-september-4-2010/41389/11 "2010-09-08T00:34:21Z")
so should I be worried about the order I placed 8/24/10 and haven’t received? When will you be caught up?.. order # 45344 … seems like my bad luck … this has happened a couple of times to me before … kinda getting old. ---
**Author:** ![JohnnyBravo](https://avatars.discourse-cdn.com/v4/letter/j/b2d939/32.png) [@JohnnyBravo](https://pheromonetalk.com/u/JohnnyBravo)\ **Post date:** [September 8, 2010, 1:05am UTC](https://pheromonetalk.com/t/to-anybody-with-delays-in-custom-orders-september-4-2010/41389/12 "2010-09-08T01:05:19Z")
I’m in the same boat as reddog. Funnily enough, I also made my order on the 24th. Maybe they’re waiting on a shelf together somewhere ☹ ---
**Author:** ![P51Mustang](https://sea2.discourse-cdn.com/flex016/user_avatar/pheromonetalk.com/p51mustang/32/1266_2.png) [@P51Mustang](https://pheromonetalk.com/u/P51Mustang)\ **Post date:** [September 8, 2010, 1:15am UTC](https://pheromonetalk.com/t/to-anybody-with-delays-in-custom-orders-september-4-2010/41389/13 "2010-09-08T01:15:20Z")
Guys, the best way to do it is to call it in, that’s what I do ---
**Author:** ![simple\_franky](https://avatars.discourse-cdn.com/v4/letter/s/9fc29f/32.png) [@simple\_franky](https://pheromonetalk.com/u/simple_franky)\ **Post date:** [September 16, 2010, 4:39am UTC](https://pheromonetalk.com/t/to-anybody-with-delays-in-custom-orders-september-4-2010/41389/14 "2010-09-16T04:39:20Z")
Hey Jasmine I can still get stuff from yo guys more quickly with less hassle from La to perth in WA than I can get stuff from Sydney !. Androtics is great ,Michaela and Jacob do a ripper of a job. Now if you could only make ammo smell nice like it used to things would be perfect . ---
**Author:** ![millwark](https://sea2.discourse-cdn.com/flex016/user_avatar/pheromonetalk.com/millwark/32/560_2.png) [@millwark](https://pheromonetalk.com/u/millwark)\ **Post date:** [September 17, 2010, 8:10pm UTC](https://pheromonetalk.com/t/to-anybody-with-delays-in-custom-orders-september-4-2010/41389/15 "2010-09-17T20:10:59Z")
Androtics is fantastic! Just got my big order and was extremely stoked. Thanks to Jasmin and the rest of the staff! ---
**Author:** ![Bolkie](https://sea2.discourse-cdn.com/flex016/user_avatar/pheromonetalk.com/bolkie/32/1056_2.png) [@Bolkie](https://pheromonetalk.com/u/Bolkie)\ **Post date:** [September 17, 2010, 9:12pm UTC](https://pheromonetalk.com/t/to-anybody-with-delays-in-custom-orders-september-4-2010/41389/16 "2010-09-17T21:12:43Z")
Are all custom orders subject to a delay (backlog?) at the moment? Or only those placed prior to like two weeks ago? Usually I receive my stuff so fast, that I am getting worried for the first time 😛 ---
**Author:** ![tacitus](https://avatars.discourse-cdn.com/v4/letter/t/6a8cbe/32.png) [@tacitus](https://pheromonetalk.com/u/tacitus)\ **Post date:** [September 17, 2010, 11:08pm UTC](https://pheromonetalk.com/t/to-anybody-with-delays-in-custom-orders-september-4-2010/41389/17 "2010-09-17T23:08:27Z")
This administrative wrinkle should be handled by a pay-for-priority feature in the order process… like toll lanes… +$25 if you absolutely must get to the head of the line, +$10 if you want special attention… save a load of aggravation that way… ---
**Author:** ![Reclipse](https://sea2.discourse-cdn.com/flex016/user_avatar/pheromonetalk.com/reclipse/32/773_2.png) [@Reclipse](https://pheromonetalk.com/u/Reclipse)\ **Post date:** [September 18, 2010, 3:36am UTC](https://pheromonetalk.com/t/to-anybody-with-delays-in-custom-orders-september-4-2010/41389/18 "2010-09-18T03:36:54Z")
> [@reddog](#): > > this has happened a couple of times to me before … kinda getting old. my 2nd order that I placed over 2 weeks ago has finally been assigned a tracking number… but hasn’t moved out of LA yet. this situation is really starting to upset me =/ ---
**Author:** ![millwark](https://sea2.discourse-cdn.com/flex016/user_avatar/pheromonetalk.com/millwark/32/560_2.png) [@millwark](https://pheromonetalk.com/u/millwark)\ **Post date:** [September 18, 2010, 4:42am UTC](https://pheromonetalk.com/t/to-anybody-with-delays-in-custom-orders-september-4-2010/41389/19 "2010-09-18T04:42:09Z")
> [@Reclipse](#): > > my 2nd order that I placed over 2 weeks ago has finally been assigned a tracking number… but hasn’t moved out of LA yet. > > this situation is really starting to upset me =/ Hey Reclipse…you have this… > [@](#): > > Reclipse the Great > Join Date: Sep 2009 > Location: Oakland, CA (I’m in the hills bitchez!!!) > Age: 30 > Posts: 839 > Thanks: 207 > Thanked 143 Times in 112 Posts > Nominated 9 Times in 5 Posts > > TOTW/F/M Award(s): 1 > Reputation: **264** You’ve been around here a while. I have as well. AD sometimes has shortages of certain molecules and stuff happens. They’ll take care of you. They always take care of there own. 😉 I love this place. Two weeks for me is nothing. It simply teaches me that all good things come to those who wait. 😃 ---
**Author:** ![TheBoogieMan](https://sea2.discourse-cdn.com/flex016/user_avatar/pheromonetalk.com/theboogieman/32/1136_2.png) [@TheBoogieMan](https://pheromonetalk.com/u/TheBoogieMan)\ **Post date:** [September 18, 2010, 5:43am UTC](https://pheromonetalk.com/t/to-anybody-with-delays-in-custom-orders-september-4-2010/41389/20 "2010-09-18T05:43:35Z")
> [@Reclipse](#): > > my 2nd order that I placed over 2 weeks ago has finally been assigned a tracking number… but hasn’t moved out of LA yet. > > this situation is really starting to upset me =/ Imagine placing an order on August 19th that still hasn’t shipped…☹ [Next page](https://pheromonetalk.com/t/to-anybody-with-delays-in-custom-orders-september-4-2010/41389.md?page=2)