# To better serve **URL:** \ **Category:** Store Announcements & Feedback\ **Created:** [April 9, 2008, 4:17pm UTC](https://pheromonetalk.com/t/to-better-serve/10923 "2008-04-09T16:17:18Z")\ **Posts on this page:** 20\ **Page:** 2
**Author:** ![tisha23](https://avatars.discourse-cdn.com/v4/letter/t/53a042/32.png) [@tisha23](https://pheromonetalk.com/u/tisha23)\ **Post date:** [April 18, 2008, 9:41am UTC](https://pheromonetalk.com/t/to-better-serve/10923/21 "2008-04-18T09:41:56Z")
Good point Dolores, They have had some trouble with the bottles in the past. The new machinery was supposed to take care of that but there are occational reports of it still happening. Unfortunatly there have like a million to-go bottles and they cant just throw them out. Plus the ones they use are the most popular brand but I know they keep there eyes open for solutions to this problem. If this happens to you this is what you do. Go here\>\>\> > **[Social Success Pheromone - Alpha A314](https://a314.com/)** > > A314 cologne is a powerful blend of 17 pheromones that enhance your confidence and gives you amazing social experiences you will never forget They have a FAQ database everyone should become familar with and fill out a ticket. Include your order number. This way they are aware of the problem and can better deal with it and help you out as well. Tisha PS > [@](#): > > I’m sure the US mail is tough on these fragile plastic bottles and caps. Hey now dont blame the mailcarriers we dont deliver for Androtics. We would really like to though. We would even give them free priority boxes to ship in and pick them up for shipping every day. LOL OK OK they told me to say that at work today. Mail volume has been down (snort) ---
**Author:** ![mark-in-dallas](https://sea2.discourse-cdn.com/flex016/user_avatar/pheromonetalk.com/mark-in-dallas/32/860_2.png) [@mark-in-dallas](https://pheromonetalk.com/u/mark-in-dallas)\ **Post date:** [April 18, 2008, 3:23pm UTC](https://pheromonetalk.com/t/to-better-serve/10923/22 "2008-04-18T15:23:45Z")
I also had that problem prior to November, but then I got a shipment with lots of to-go and NO LEAKS. On that order, all the labels covered part of the spray tops, which prevented them from loosening up. I haven’t ordered any to-go’s since then, but that solution seemed to work well. ---
**Author:** ![SteveO](https://avatars.discourse-cdn.com/v4/letter/s/87869e/32.png) [@SteveO](https://pheromonetalk.com/u/SteveO)\ **Post date:** [April 18, 2008, 6:43pm UTC](https://pheromonetalk.com/t/to-better-serve/10923/23 "2008-04-18T18:43:04Z")
I’ll be heading off to San Diego here in a little while ---
**Author:** ![mark-in-dallas](https://sea2.discourse-cdn.com/flex016/user_avatar/pheromonetalk.com/mark-in-dallas/32/860_2.png) [@mark-in-dallas](https://pheromonetalk.com/u/mark-in-dallas)\ **Post date:** [April 18, 2008, 7:02pm UTC](https://pheromonetalk.com/t/to-better-serve/10923/24 "2008-04-18T19:02:50Z")
Have a great trip. ---
**Author:** ![bosshank](https://avatars.discourse-cdn.com/v4/letter/b/91b2a8/32.png) [@bosshank](https://pheromonetalk.com/u/bosshank)\ **Post date:** [April 18, 2008, 7:54pm UTC](https://pheromonetalk.com/t/to-better-serve/10923/25 "2008-04-18T19:54:07Z")
> [@tisha23](#): > > Hey now dont blame the mailcarriers we dont deliver for Androtics. We would really like to though. We would even give them free priority boxes to ship in and pick them up for shipping every day. LOL OK OK they told me to say that at work today. Mail volume has been down (snort) Volume down, huh? Likely story - probably more like the friends you share yours with at the PO just wanna work someplace where there are lots of phero-fumes emanating from the boxes - lol. Although I would guess there are usually probably wafting about in the air near you.😃 ---
**Author:** ![mark-in-dallas](https://sea2.discourse-cdn.com/flex016/user_avatar/pheromonetalk.com/mark-in-dallas/32/860_2.png) [@mark-in-dallas](https://pheromonetalk.com/u/mark-in-dallas)\ **Post date:** [April 21, 2008, 3:47am UTC](https://pheromonetalk.com/t/to-better-serve/10923/26 "2008-04-21T03:47:05Z")
They just take turns sniffing at her purse. 🙂 ---
**Author:** ![tisha23](https://avatars.discourse-cdn.com/v4/letter/t/53a042/32.png) [@tisha23](https://pheromonetalk.com/u/tisha23)\ **Post date:** [April 21, 2008, 10:45am UTC](https://pheromonetalk.com/t/to-better-serve/10923/27 "2008-04-21T10:45:48Z")
Snort 😃 Actually when the post master is in a bad mood which is like always, they line up at my desk and ask for Ishine. I am telling you if you are not a believer in mones, seeing what it does to him will change your mind in a heart beat. He really is a nasty individual but with Ishine he purrs like a kitten. Socializes like a happy normal person instead of barking at everyone all the time. Does wonders at the window for irrate customers to LOL Tisha ---
**Author:** ![mark-in-dallas](https://sea2.discourse-cdn.com/flex016/user_avatar/pheromonetalk.com/mark-in-dallas/32/860_2.png) [@mark-in-dallas](https://pheromonetalk.com/u/mark-in-dallas)\ **Post date:** [April 21, 2008, 2:01pm UTC](https://pheromonetalk.com/t/to-better-serve/10923/28 "2008-04-21T14:01:11Z")
> [@tisha23](#): > > Snort 😃 > > Actually when the post master is in a bad mood which is like always, they line up at my desk and ask for Instant Shine. > > Tisha And you charge them for it right? that’ll be $2.00 per spray people. 🙄 ---
**Author:** ![Jasmin](https://sea2.discourse-cdn.com/flex016/user_avatar/pheromonetalk.com/jasmin/32/287_2.png) [@Jasmin](https://pheromonetalk.com/u/Jasmin)\ **Post date:** [April 21, 2008, 4:19pm UTC](https://pheromonetalk.com/t/to-better-serve/10923/29 "2008-04-21T16:19:03Z")
We’ll credit you for anything missing. No problem! Just give Steve a call on Tuesday, and he’ll fix you up. I never want you to feel disappointed here. You’re going feel loved or elated when it comes to your relationship with us… or else! 🙂 > [@elpcmdlw](#): > > I have a quick request .Could maybe someone check into the possibility of better “To Go” bottles? When I received my last order all my bottles where half empty. I’m sure the US mail is tough on these fragile plastic bottles and caps. It would be very benficial to everyone, I believe to take another look at the packageing! Esp. the bottle tops! When I took out my products, the wrapping paper was soaked with my pheros. I don’t mind spending money on a good product (which yours definately is!) but, I would like to get what I pay for, which is a full bottle of product. Thank you for your time and listening to this, one “gripe” of mine. Dolores As far as the To Gos go, we’ve been working on that issue for months and months and MONTHS. It’s been taking up an inordinate amount of time, and Mharris refuses to release new mixes until the To Go bottle issue is resolved. There’s been SO much on the drawing board, but the bottle issue has literally been holding up everything. We use the very same supplier Sephora and all the other big stores do (ask for a free sample of the perfumers at Sephora and you’ll see what I mean). They made a batch of some very bad bottles. They wouldn’t even believe me, despite all the customer feedback here. I then sicked Steve on 'em. [Pheromones](https://pheromonelabs.com/shop/) don’t work as well as I’d prefer over the phone, so it’s a little more intimidating coming from a man. Even with him on it, it’s a NJ/NY area manufacturer, and a lot of suppliers out there are incredibly smug and not as quality oriented as we’d like to see. They finally (and arrogantly) addressed the problem, and the latest batch of bottles we received supposedly went through an additional round of R&D and quality control. We’d drop this supplier in a “New York Minute”, but unfortunately, the alternatives for FDA approved cosmetic bottles of this type aren’t exactly numerous. All other suppliers I’ve contacted about this type of bottle actually buy from the manufacturer I’m talking about… so everyone across the country who use this type of bottle have been hurting. Hopefully, when you say you got some leaky ones, I hope you accidentally got some older bottles and the latest batch is fine and not leaky so we can get on with what we do here. (and again, we’ll fix whatever problem you had with the bad ones) Also, to comment on what Tisha said. Actually, we can DEFINITELY just throw away the old batch of bottles if the new batch of To Go bottles is better. That’s a lot of bottles to dispose of (recycle, actually), but we’d rather send you a good bottle the first time around! We try to put out fires before they start, whenever possible. ---
**Author:** ![tisha23](https://avatars.discourse-cdn.com/v4/letter/t/53a042/32.png) [@tisha23](https://pheromonetalk.com/u/tisha23)\ **Post date:** [April 21, 2008, 4:19pm UTC](https://pheromonetalk.com/t/to-better-serve/10923/30 "2008-04-21T16:19:46Z")
God no I dont charge them that would be resale of product (snort) I do except gifts though 😃 Tisha ---
**Author:** ![tisha23](https://avatars.discourse-cdn.com/v4/letter/t/53a042/32.png) [@tisha23](https://pheromonetalk.com/u/tisha23)\ **Post date:** [April 21, 2008, 4:24pm UTC](https://pheromonetalk.com/t/to-better-serve/10923/31 "2008-04-21T16:24:43Z")
Hello Jas Hope you had a fun trip 🙂 Thanks for the update on the bottles. So far in my last few orders there have been no leaks to report. Just so you know LOL I will call you so you can give me the low down on why SteveO got thrown out of the Hard rock 😉 He is being sketchy LOL Tisha ---
**Author:** ![Jasmin](https://sea2.discourse-cdn.com/flex016/user_avatar/pheromonetalk.com/jasmin/32/287_2.png) [@Jasmin](https://pheromonetalk.com/u/Jasmin)\ **Post date:** [April 21, 2008, 4:38pm UTC](https://pheromonetalk.com/t/to-better-serve/10923/32 "2008-04-21T16:38:05Z")
> [@tisha23](#): > > Hey now dont blame the mailcarriers we dont deliver for Androtics. We would really like to though. We would even give them free priority boxes to ship in and pick them up for shipping every day. LOL OK OK they told me to say that at work today. Mail volume has been down (snort) I think it’s more an area problem, than an all out USPS problem. If we shipped out of a little town or an honest, hard working, QUALITY-oriented city (which LA is not), then it might even be ok. USPS rocked the house when we shipped out of a smaller city in Florida. They had more pride in their work there. Growing up in SoCal, it was hard for me to realize how anti-quality and apathetic this place is until I had the task of hiring here. Slowly and surely, though, reality has hit me in the face. Now that I really look, I see that most buildings here, including big new, $12M mansions, have structural defects you just don’t see elsewhere. Even American Apparel, which makes almost everything in LA, has some of the worst stitching I’ve ever seen. Most Chinese made garments are superior, and they really don’t give a darn over there (and factory workers only get paid only $120 a month according to a recent report). I don’t think it’s any coincidence that our main tech is from Chicago and her assistant is from Austin. Two places where people have pride in the work. Too many slackers and “actors” in LA. Thankfully, we’re set for a big move soon to one of the most quality oriented parts of the US I’ve ever seen. People have pride in their work there. It’s also an area where PhDs are massively attracted to (probably since the city looks sort of like a large college campus), so we’ll have an ample pool of quality hires to help push research along. I can’t wait! ---
**Author:** ![mark-in-dallas](https://sea2.discourse-cdn.com/flex016/user_avatar/pheromonetalk.com/mark-in-dallas/32/860_2.png) [@mark-in-dallas](https://pheromonetalk.com/u/mark-in-dallas)\ **Post date:** [April 21, 2008, 4:41pm UTC](https://pheromonetalk.com/t/to-better-serve/10923/33 "2008-04-21T16:41:15Z")
> [@Jasmin](#): > > As far as the To Gos go, we’ve been working on that issue for months and months and MONTHS. It’s been taking up an inordinate amount of time, and Mharris refuses to release new mixes until the To Go bottle issue is resolved. There’s been SO much on the drawing board, but the bottle issue has literally been holding up everything. Jasmin, I have a quick and easy fix. Actually, April found it! I also received a leaky batch or two of To-Go’s last year, but the last time I placed an order with To-Go’s not a single bottle leaked. The reason? The labeling was placed on the bottles so that it slightly covered the screw on spray applicator. Unless the labeling is removed, those bottles literally will not open. This may not be the ideal solution. But it definitely stopped the bottle tops from loosening up. And, for those that intend to refill the bottles once they are empty, maybe you could include an extra blank label for each To-Go bottle and instruct buyers that if they intend to re-use the bottles the new label should be placed so that a portion of the applicator top is covered. ---
**Author:** ![mark-in-dallas](https://sea2.discourse-cdn.com/flex016/user_avatar/pheromonetalk.com/mark-in-dallas/32/860_2.png) [@mark-in-dallas](https://pheromonetalk.com/u/mark-in-dallas)\ **Post date:** [April 21, 2008, 4:47pm UTC](https://pheromonetalk.com/t/to-better-serve/10923/34 "2008-04-21T16:47:10Z")
> [@tisha23](#): > > I will call you so you can give me the low down on why SteveO got thrown out of the Hard rock 😉 He is being sketchy LOL > > Tisha Toooo funny, I wanna know too! 🙂 ---
**Author:** ![tisha23](https://avatars.discourse-cdn.com/v4/letter/t/53a042/32.png) [@tisha23](https://pheromonetalk.com/u/tisha23)\ **Post date:** [April 21, 2008, 4:56pm UTC](https://pheromonetalk.com/t/to-better-serve/10923/35 "2008-04-21T16:56:30Z")
Yep believe me I told them down at the PO that its hard to push the product like they want us to when half the PO’s in the country dont follow through with what we promise. That on top of all the increases in postage which is nessesary so we can buy gas for the trucks have really slowed business. I am senior carrier so I will be fine but I feel bad for the new guys/gals. The bottle solution mark has is a good one. May take a little more time but it works. I order perfume samples from tons of vendors on line who use the same bottles. They all use black electrical tap around the seal when they ship anything because even the tub containers with lotion or scrub will leak if they dont. It comes off easy when you get your products and it dosnt leave a sticky residue. Its a thought… Believe me I want it fixed to so we can have some new fun goodies to play with 😉 Hello my name is Tisha and I am a Phero junkie 😃 Tisha ---
**Author:** ![Jasmin](https://sea2.discourse-cdn.com/flex016/user_avatar/pheromonetalk.com/jasmin/32/287_2.png) [@Jasmin](https://pheromonetalk.com/u/Jasmin)\ **Post date:** [April 21, 2008, 5:18pm UTC](https://pheromonetalk.com/t/to-better-serve/10923/36 "2008-04-21T17:18:52Z")
> [@mark-in-dallas](#): > > Jasmin, I have a quick and easy fix. Actually, April found it! > > I also received a leaky batch or two of To-Go’s last year, but the last time I placed an order with To-Go’s not a single bottle leaked. The reason? The labeling was placed on the bottles so that it slightly covered the screw on spray applicator. Unless the labeling is removed, those bottles literally will not open. > > This may not be the ideal solution. But it definitely stopped the bottle tops from loosening up. And, for those that intend to refill the bottles once they are empty, maybe you could include an extra blank label for each To-Go bottle and instruct buyers that if they intend to re-use the bottles the new label should be placed so that a portion of the applicator top is covered. Hey, Mark. 🙂 Thanks for that. Yep, Michael worked that out (since the bottles would sometimes come apart in his pocket when he went all einstein-aloof) and April and Sarah implemented it nicely and have even tried variations. They experimented with different tape substrates and all kinds of variations to see what would hold together best when exposed to alcohol. But it didn’t work with the bad bottles we were supplied with for months, since they weren’t leaking from the seam where the top and bottoms met. The bad bottles had improperly manufactured spray tops where the fluid would come right out of the atomizer mechanism. You could wrap the bottle seam in thick, chemical resistant plumbing tape, and the fluid would _still_ come out the top! Only a redesign and re-manufacture of the bottle tops can help with something like that. Hopefully the new bottles will hold up. We’ve also had a new labeling solution in the wings for probably more than a half year now, but we’ve been waiting on better bottles to implement it. These labels do cover the entire body of the bottle. Eventually, we’ll probably have to design and manufacture our own bottle to our specs. The quantity necessary to get a manufacture make us a custom bottle, though, is SHOCKING to say the least. At our current volume, we’d be buying enough to supply Androtics for something like 13 years! The problem is most manufacturers work only with suppliers, who then provide people like us bottle in smaller quantities. You also need FDA approval for new cosmetics containers. Even Sephora buys the same bottles from the same company we do, instead of going manufacturer direct with a custom design. I don’t see why it’s so hard to have custom work these days done. We make customized phero products for people quite often, and we don’t require they order something like a million at a time. Geez! (maybe this is a hint from the business world to reconsider our minimum order policy? hahaha… scary!) If anyone out there knows of a bottle or plastics manufacturer that can work with more reasonable batches, please let me know. I’m also looking for a good industrial designer. ---
**Author:** ![Jasmin](https://sea2.discourse-cdn.com/flex016/user_avatar/pheromonetalk.com/jasmin/32/287_2.png) [@Jasmin](https://pheromonetalk.com/u/Jasmin)\ **Post date:** [April 21, 2008, 5:20pm UTC](https://pheromonetalk.com/t/to-better-serve/10923/37 "2008-04-21T17:20:25Z")
> [@tisha23](#): > > The bottle solution mark has is a good one. May take a little more time but it works. I order perfume samples from tons of vendors on line who use the same bottles. They all use black electrical tap around the seal when they ship anything because even the tub containers with lotion or scrub will leak if they dont. It comes off easy when you get your products and it dosnt leave a sticky residue. Its a thought… Aren’t we already doing the equivalent of that? If not, someone got miscommunicated to. I’ll get on 'em. ---
**Author:** ![tisha23](https://avatars.discourse-cdn.com/v4/letter/t/53a042/32.png) [@tisha23](https://pheromonetalk.com/u/tisha23)\ **Post date:** [April 21, 2008, 5:46pm UTC](https://pheromonetalk.com/t/to-better-serve/10923/38 "2008-04-21T17:46:40Z")
> [@Jasmin](#): > > Aren’t we already doing the equivalent of that? > > If not, someone got miscommunicated to. I’ll get on 'em. Nope, I never got a to-go bottle that was taped. I have only had a leakage problem once back in December when it was first discovered that the bottles were faulty. Tisha ---
**Author:** ![Jasmin](https://sea2.discourse-cdn.com/flex016/user_avatar/pheromonetalk.com/jasmin/32/287_2.png) [@Jasmin](https://pheromonetalk.com/u/Jasmin)\ **Post date:** [April 21, 2008, 5:58pm UTC](https://pheromonetalk.com/t/to-better-serve/10923/39 "2008-04-21T17:58:45Z")
> [@tisha23](#): > > Nope, I never got a to-go bottle that was taped. I have only had a leakage problem once back in December when it was first discovered that the bottles were faulty. > > Tisha All bottles are supposed to go out with the label over the seam, or tape placed around it. Thanks for letting me know! I’ll pass that on to fulfillment. ---
**Author:** ![mark-in-dallas](https://sea2.discourse-cdn.com/flex016/user_avatar/pheromonetalk.com/mark-in-dallas/32/860_2.png) [@mark-in-dallas](https://pheromonetalk.com/u/mark-in-dallas)\ **Post date:** [April 21, 2008, 6:04pm UTC](https://pheromonetalk.com/t/to-better-serve/10923/40 "2008-04-21T18:04:37Z")
Anytime Jas. I didn’t reealize that the botles were leaking through the atomizers though. I just assumed it was the same issue as when the tops were loosening in shipment. What about trying to band together with Sephora, LPMP and maybe even LS to have custom bottles produced to your specs? On a side note, I was thinking about your upcoming retail release line, and kind of assuiming that A314 would quickly follow the [Ammo](https://a314.com/product/ammo/) release, I registered a couple of domain names that would be perfect for an A314 website. If you want em, they’re yours for the asking. I was able to register: [liquidrespect.com](http://liquidrespect.com) [bottledrespect.com](http://bottledrespect.com) And, just cause it was available, [pherotruth.com](http://pherotruth.com). If you want any or all, as soon as the ICANN 60 day domain transfer restriction is up, they’re yours. Just let me know. [Previous page](https://pheromonetalk.com/t/to-better-serve/10923.md?page=1) [Next page](https://pheromonetalk.com/t/to-better-serve/10923.md?page=3)