I received order #XXXXX this morning. It was processed, shipped, and delivered as promised. There was a handwritten note on the invoice thanking me for the order and to enjoy the free gift. I grew up in a family business and understand full well what a little attention to detail can do to improve customer satisfaction. The gift, G/C, reasonable shipping, and money back guarantee portrays, to me, you are 100% confident in your product and expect repeat business. I greatly appreciate this and look forward to doing business w/ you in the near future.