So I placed an order for the to go size ammo and instant shine one each and it arrived last week. After opening it I noticed it had two instant shines in it, but when I double checked the receipt it showed my correct order of the one ammo and one instant shine. Since then I have tried calling the phone number on the site and the one off the bottle. I tried messaging them using the form off the site and still haven’t been contacted. I can’t seem to get ahold of anyone to help fix this issue. Does anyone know what I should do? Any advice is greatly appreciated.
I’m not sure what Zendesk is but I used the form on the stores contact us site. Not sure if those are the same. Honestly I love this site and the store this is the first time I’ve ever had any issues and can’t seem to contact them about it. Figured maybe someone on the forum might know what to do
Thank you for all your help and if you don’t mind contacting them in any way you know how I would appreciate it.
Also I forgot to mention I also emailed orderdept@androticsdirect.com the day I got my package however I haven’t gotten a respond email back. I’ve been keeping an eye out in both my inbox and junk just in case but nothing yet. I’ve also left a few messages when I call but again nothing back.
If you click on the link that I posted, you’ll see the reference to the Zen Desk support ticketing system that Androtics uses for Customer Service requests, like the one you’re talking about. Not sure when Androtics will respond to that Email that you have used.
They will straighten it out when you do open up a C.S. Ticket.
At the Top of the Zen Desk page, you’ll see a Submit A Request Button.
