A few weeks ago I ordered p83, p97 and IS. Being a custom order it takes abut a week to get made and sent. When the package was sent I tracked the shipment and made sure to be home when fed ex arrived. For some crazy reason the driver leaves the package at the door… This is NYC, and a bad area to boot. The package was gone in less than 15 minutes.
I immediately feared the worst. I called fed ex and got the run around, I called AD and when I didn’t get someone on the line I admit I started to freak out a bit. I actually wrote a pretty snarky post.
I eventually get in touch with Steve who tells me I had nothing to worry about and they would get the stuff to me! I was kind of floored. First off, Steve is just cool as hell, and second, I’ve had packages misdelivered and had most companies tell me “your problem”. Its why I rarely order anything online. I fully expected to have to repay and reorder if i wanted this stuff.
My order just arrived and not only are the items I ordered in there, but so is a togo of p75! I mean, seriously?!??!? When have you ever heard of a company like this? i am literally floored here. Gobsmacked. Speachless.
There are no words to express how cool I think AD, and Steve, are. But I am a customer FOR LIFE!!!
I wish they owned grocery stores and book stores and anything I ever want to buy stores because a world filled with more companies like this would be a much nicer world!
Absolutely agree. I came here for the pheromones, stayed for…well, the pheromones, but without the fantastic customer service I would probably be way less enthusiastic about how much money I throw at them.
Thank you, that means a lot. Mickaelia and Steve work very hard around the clock to make sure you guys are well taken care of. I’m very proud to have them represent everything this company stands for.
It makes a difference. The products speak for themselves, at least in my experience, so I would still buy some of them regardless unless my customer experience was highly negative. But you guys have done a good job at being the kind of company I actually enjoy my customer relationship with. That kind of brand loyalty means that I’m enthusiastic about buying new products that I wouldn’t otherwise investigate - which means that I find new things I like, which then makes me more enthusiastic about pheromones in general. It’s a positive feedback loop.
I really agree with everyone here on this, best customer service I have had from any company by far, products are super cheap and if used right work wonders. 98% of companies need to take notes from you guys on how they could improve and who ever had the idea to use start using Neroli in products thank you! I find my self using IS every day just because I love how it smells and girls love it too.
Thank you, it was before my time here but I know just who to pass that on to. Neroli is fantastic and really goes with a lot of things, one of the reasons it was chosen if I recall.
