I’m sure you’re all aware of the recent shipping problem. I received a bottle of a314 from androtics direct for the trouble. I would’ve stuck with the company anyways because of their awesome products that work every time. Definitely will be sticking with them for a long time. Awesome company amazing customer service. (I usually don’t even wrote reviews, but I felt inclined to this time),
Thanks for the feedback - I am too awaiting packages for a while now, and given I am from the big island (aus), it may be a bit longer i am waiting.. This certainly provides me with a bit of reassurance that things are on the mend with the shipping issues.
Domestically in the US it seems to be within a week or so to get the orders (what from i have read)
Im in Australia, and have been waiting almost a month for the first order and about 20 days for the second (One order was rejected by fed ex and returned, the second order was due to go out before the Fedex drama and the parcel was never collected by Fedex.)
For international orders, it may be another week or so while they sort out the new contract with DHL,they need a new computer and scales from DHL to do the labels up.
To their credit, they have responded to any tickets that have been placed within a day or so, and while the orders still have not left the US, it should do shortly.
I can clearly see they are experiencing some major shipping nightmares and Im sure they have a MASSIVE backlog of order to re address and remail.
Im not worried at all as Androtics are a respectable company and they are working thru the problems and getting back on track. We just need to be patient and remember it will be well worth the wait - There is no other products or sellers who match the commitment to chemistry or quality of phero products. Their products are world class based on science.
Best of luck to the team to get a speedy resolution on their shipping nightmare!
Androtics is in California. I’m on the East Coast in the US. Or at least my shipping address is.. I would love to get them before the weekend, but I do understand if they come later than that. From what you’ve read, has it taken a week to receive the pheromones? or just get the order processed?
Its possible and hopeful that you might get it by the weekend, but i wouldn’t hold your breath.
Its hard for me to estimate this as the Australian shipping market is quite different to the US. Domestically in australia, unless you express post it (with hefty charges) it takes approx a week for interstate parcels. For international orders from asia, its not unusual to wait 4 - 6 weeks for shipping. Androtics are pretty goods as previous orders ship quickly and i usually get them in 6 - 10 days.
They are normally pretty snappy with processing / pick and pack of orders, but in spite of their latest dramas, its hard to say.
M94, as much as I want to promise from the bottom of my heart that it will get there before the weekend, I must be realistic at this time and say it’s likely not happening.
Shipping via Express Saver delivers to the East Coast within 3 business days. We are almost caught up with our domestic backlog, so it is likely your order will process & you will get your tracking number within 24-48 hours of placing a non-custom lab order.
We are hoping to return to our overnight service as soon as possible, but many of the linchpin variables are out of our control.
zone, I really appreciate your kind words.
Believe me when I say this, it is kindness and patience like this that keeps me going in the daytime, when it feels like every effort I make with DHL or FedEx is for naught.
Truly, serving customers who have our back and are patient with us while we sort out our not-so-great times, is just the greatest feeling in the world. Thank you for your patience.
