To better serve

We’ll credit you for anything missing. No problem! Just give Steve a call on Tuesday, and he’ll fix you up.

I never want you to feel disappointed here. You’re going feel loved or elated when it comes to your relationship with us… or else! :slight_smile:

As far as the To Gos go, we’ve been working on that issue for months and months and MONTHS. It’s been taking up an inordinate amount of time, and Mharris refuses to release new mixes until the To Go bottle issue is resolved. There’s been SO much on the drawing board, but the bottle issue has literally been holding up everything.

We use the very same supplier Sephora and all the other big stores do (ask for a free sample of the perfumers at Sephora and you’ll see what I mean). They made a batch of some very bad bottles.

They wouldn’t even believe me, despite all the customer feedback here. I then sicked Steve on 'em. Pheromones don’t work as well as I’d prefer over the phone, so it’s a little more intimidating coming from a man.

Even with him on it, it’s a NJ/NY area manufacturer, and a lot of suppliers out there are incredibly smug and not as quality oriented as we’d like to see. They finally (and arrogantly) addressed the problem, and the latest batch of bottles we received supposedly went through an additional round of R&D and quality control.

We’d drop this supplier in a “New York Minute”, but unfortunately, the alternatives for FDA approved cosmetic bottles of this type aren’t exactly numerous. All other suppliers I’ve contacted about this type of bottle actually buy from the manufacturer I’m talking about… so everyone across the country who use this type of bottle have been hurting.

Hopefully, when you say you got some leaky ones, I hope you accidentally got some older bottles and the latest batch is fine and not leaky so we can get on with what we do here. (and again, we’ll fix whatever problem you had with the bad ones)

Also, to comment on what Tisha said. Actually, we can DEFINITELY just throw away the old batch of bottles if the new batch of To Go bottles is better. That’s a lot of bottles to dispose of (recycle, actually), but we’d rather send you a good bottle the first time around! We try to put out fires before they start, whenever possible.